The Customer Service landscape is changing
By 2020, 85% of all customer interactions will be handled without a human agent.
Until now customers have had to wait between 5 minutes to 24 hours on average to receive a response from organizations for a single customer inquery.
Today, we are thrilled to be able to offer you a solution that can support your customers' expectations for instantanous response times.
Moving from 24-hour to sub 1-second response times for over 50% of your query volume, results in greater customer satisfaction and more revenue for your business.
Slow Response Times
- 75% of customers already believe it takes too long to reach a live agent.
- 52% of customers stopped buying just after one bad customer service interaction.
- Customers prefer to speak to a bot rather than talk to a human for simple queries.
Loss of Top-Line Revenue Due to Customer Dissatisfaction
- Chatbots are free from any form of ill health; neither do chatbots turn up to work late after a hangover.
- A Chatbot doesn’t get angry.
Inefficient use of Agent Time
More Time Training Staff
- It takes a lot of money and time to hire and train staff. If you want to use call centre service, it's even more expensive because on average, it costs about $4,000 to hire a call center service agent and up to $4,800 to train them.
Cost more money to run a purely human support team
More Error-prone and Less-efficient
No Way to Track Real-time Performance
24 hours to under 1 sec
Customers no longer have to be bogged down by long and frusterating wait times.
SageTalk is on and avaialble all the time - whenever your customers have a question, SageTalk has an answer.
Saves Support Costs
When all is said is done, implementing SageTalk will give you a superior allocation of resources that's proportional to the size of the volume of inquiries you currently receive.
Import existing data
Simply hook up your existing Knowledge Base, Macros, or even Raw Chatlogs, and allow SageTalk to learn and bootstrap your Brain.
Live agent hands-off
Our revolutionary software includes a native handoff to Live Agent when the bot stumbles across a question it hasn't been trained on.
Improves on use
SageTalk gets smarter and smarter as it sees more and more differentiated inquiries come in.
CRM & chat integration
SageTalk includes support for your favorite CRM or Chat systems. Our goal is to seemlessly connect into your existing environment without much heavy lifting.
Detailed CS analytics
Get world-class analytics and reporting as part of the package. These insights will drive business decisions ensuring your company has all the best data before making commitments.